Jeston J. Business Process Management. Practical Guidelines...5ed 2022

Textbook in PDF format

Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book covers all major frameworks, including LEAN and Six Sigma, and offers a unique emphasis on BPM’s interrelationship with organizational management, culture, and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it is to be successful, augmented and aligned with other management disciplines. Business Process Management is an accessible core text for advanced undergraduate and postgraduate students studying Business Process Management, Operations, Production, and Strategic Management, as well as an indispensable guide to any senior business executive or chief financial officer.
Frequently asked questions
What is business process management?
How can we demystify business process management?
Who should be involved in BPM, and the critical success factors
When should you do BPM – What are the main drivers and triggers?
How should you start BPM – Bottom-up or top-down?
Why is it important to improve business processes before automating them?
What are the technology components of BPM?
Should you be customer-centric?
Why is determining BPM foundations a critical first step?
Why do you need a structured approach to implementing BPM?
BPM – How do you do it?
7FE framework overview
Guidelines on how to use the 7FE framework
Foundations phase
Enablement phase
Launch phase
Understand phase
Innovate phase
People phase
Develop phase
Implement phase
Realize phase
Sustainability phase
Essentials introduction
Project management
People change management
Leadership
Organizational sustainability and performance management
Introduction
Case studies from the USA, Asia and Europe
BPM maturity