Hillary M. ChatGPT. The CX Dialogue 2023

Textbook in PDF format

When ancient thinkers wanted to demonstrate their knowledge of a subject, they created a dialogue. Presented today as books of philosophy, they were originally discussions on a subject between a master and a student.
Technology analyst and writer Mark Hillary has taken this approach by creating a discussion with the OpenAI ChatGPT 4.0 artificial intelligence system.
The discussion is focused on the future development of customer experience – the interface between brands and their customers. The aim of the dialogue is partially to demonstrate the abilities of ChatGPT to summarize a vast amount of source information, but also to indicate just how much AI will change the way that we interact with companies in future.
If ChatGPT can essentially create this entire book then why can’t a similar tool be handling conversations with your customers?