Caplan F. The Quality System. A Source Book for Managers and Engineers 1980
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Caplan F. The Quality System. A Source Book for Managers and Engineers 1980
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Textbook in PDF format
This book reflects the author's extensive experience and success in designing and installing effective quality systems in a wide variety of industries and business, as a member of line and staff management and as an outside consultant. Mellowed by experience in program and project management both in the United States and abroad, Caplan has put together a theoretically cohesive yet practical approach to a sound quality system