Caplan F. The Quality System. A Source Book for Managers and Engineers 1980

Textbook in PDF format

This book reflects the author's extensive experience and success in designing and installing effective quality systems in a wide variety of industries and business, as a member of line and staff management and as an outside consultant. Mellowed by experience in program and project management both in the United States and abroad, Caplan has put together a theoretically cohesive yet practical approach to a sound quality system