Kiran D. Total Quality Management. Key Concepts and Case Studies 2017

Textbook in PDF format

This book provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual.
Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality.
Key Features
Features two chapters on the latest ISO standards
Includes an introduction to statistics to help the reader fully grasp content on statistical quality control
Contains case studies that explore many TQM themes in real life situations